The Art & Science of Client Retention, through Effective Communication w/ Kelly Whitaker

Why do client relationships sour?

What makes a client end their engagement early?

What allows clients to enthusiastically return for your services?

Effective communication is the lifeblood of strong and sustaining client relationships. But sometimes, we might not be articulating our services and results as well as we think we are, which can lead to frustration, dissatisfaction, and turnover - even if things are going according to plan!

But here's the good news - with a few thoughtful adjustments and inclusive phrases, you can create a culture of open, accessible communication, leading to higher-quality, longer-lasting client engagements and even increased referral rates. With Kelly Whitaker, Communication Specialist, come learn how to bridge the gap of understanding and become an irresistible magnet for return clients.

Learning Outcomes Will Include:

• What creates a quality, lasting client relationship
• How to identify (and correct) areas you might be "under-communicating"
• Best practices to navigate misunderstandings
• Accessible phrases to invite clients in and prevent issues from arising